Troubleshooting Tips For OptiDriver 2000 Users

Before calling for support fax, email or send printed copy of the following:

• Autoexec.bat (found in the root directory, i.e. C:\)

• Config.sys (found in the root directory, i.e. C:\)

• Optidrvr.cfg (This file is located in the optidrvr directory, i.e. c:\optidrvr)

• Error.log (This file is located in the optidrvr directory, i.e. c:\optidrvr)

• Note: If this file is over 3 pages, please send only the last 3 pages.

• Include the date of the optidrvr.exe file, i.e. 06/04/99.(on master diskette or optidrvr directory, i.e. c:\optidrvr

• System.ini, win.ini, & protocol.ini (For Windows errors, located in the windows or system directory)

Common OptiDriver Error Messages

If you encounter an error that is not listed here, call Optisys Technical Support for assistance.

• Error Message: "Your Evaluation period has elapsed."
  "If you have further questions call Optisys at (623) 362-3433."
  Possible Causes:
  · You are using an Evaluation copy of OptiDriver-2000, which has exceeded its allotted time limit.
  Solution:
  · Purchase a standard version of OptiDriver-2000, or call Optisys to request another evaluation version.
  

• Error Message: "Possible Licensing Violation"
  Possible Causes:
  · You have moved the hard-drive OptiDriver-2000 was installed on to a different computer.
  · You are attempting to install OptiDriver-2000 from a copy of the original diskette.
  · You have changed the system's motherboard, CPU, or BIOS.
  · Optisys master disks keep track of how many different CPUs, or what amounts to the same thing - BIOS, motherboard, etc. - the software has been installed on. If the Optisys disk is used for installation on more than three systems (fourth installation on a different CPU), it will say that a possible licensing violation has occurred, and immediately abort installation.
  Solution:
  · Use the original master disk and run the install program from it.
  · Use a system with an existing version of OptiDriver-2000. Your licensing agreement provides for installation on one system. You may re-install OptiDriver as many times as you wish on that system.
  · Under certain circumstances, Optisys may be able to refurbish the disk. Please call Optisys Technical Support for details.
  · If you are "testing" Optisys software on different PCs, it is recommended that you call Optisys to request an evaluation version of the program. Evaluation versions have unlimited installations, but will expire after thirty days, so that you may test our software on as many PCs as you like during the evaluation period.
  

• Error Message: "Access Denied"
  Possible Causes:
  · You are attempting to write data to the root directory of a jukebox or stand-alone drive that has LABELS enabled.
  Solution:
  · In a jukebox environment, the user cannot copy files to the root directory of the jukebox drive letter. The root directory is reserved for platter volumes only. You must path the copy command to at least one subdirectory level for the copy command to work properly.
  · For stand-alone drives that have LABELS enabled, you must follow the same rules as you would for jukeboxes, or disable LABELS by REMarking them out in the OPTIDRVR.CFG file. See the OPTIDRVR.CFG section in this manual for details.
  

• Error Message: "OD_Error loading aspi Mgr"
  Possible Causes:
  · Unable to read configuration of host adapter aspi4dos.sys failed.
  Solution:
  · Need to add the port address of the SCSI card in the aspi4dosy.sys /p130
  Note: You will need to bring up windows and check the setting of the SCSI card in order to get the port address of the card.
  

• Error Message: "OptiDriver is not loaded"
  Possible Causes and Solutions:
  · Check the SCSI devices for proper SCSI id settings. Robotics SCSI id's must be set prior to Drive id's in jukeboxes. ...0 thru 7
  · If attaching multiple devices, try drive or standalone device first, then manually add other devices.
  · The attached SCSI devices must be turned on and in the ready state before OptiDriver is loaded or the PC is turned on.
  

• Error Message: "OptiDriver is not up"
  Possible Causes:
  · VXD file not loaded properly from Windows 95/98 system.ini file. File may have been restored from a backup the system.ini file or deleted the line in the enh section. (Note: No VXD file should be listed if DOS or Win 3.x is being used)
  Solution:
  · Need to add this to system.ini file:
  · device=c:\optidrvr\optiapi.vxd. Then remove the optical devices from device manager.
  

• Error Message: "Error loading adapter layer"
  Possible Causes:
  · Aspi4dos.sys or Aspi8dos.sys file not loaded properly.
  Solution:
  · Need to add this line to config.sys file and make sure the correct ASPI file is on the system in the right directory.
  · device=c:\scsi\aspi4dos.sys
  

Optisys Supports the following SCSI Adapters:

• Adaptec:
  Must support Group 1 commands, but the 1505 and 1520 only support Group 0.  Group 1 support is required for GLOBALNET™ and OptiDriver 2000 products, though every card manufactured within the last few years is Group 1 enabled.  Most Group 1 enabled adapter recognized by Win95 will work, though aspi4dos.sys and aspi8dos.sys are still required in the config.sys.
  Group 0 commands only support 24 bits of address, while Group 1 commands support 32 bits.   For 5.2 gig drives, Group 1 is required and addresses the entire media, requiring 25 bits to do so.
  Supported SCSI Adapters and cables needed
  Adaptec 1542CF - 50 pin male Centronics
  Adaptec 2940 - 50 pin male HD SCSI 2 small
  Adaptec 2920 - 50 pin male HD SCSI 2 small
  *Adaptec 2910 - 50 pin male HD SCSI 2 small
  **Adaptec 2944 - 68 pin male HD SCSI 2 wide small (for differential only)
  * - Most current
  ** - Differential only
  Adaptec 1510 - 50 pin male Centronics.
  We DO NOT support the 1520B or 1505.

• #0001 User Abort Error Message: "PROGRAM ABORTED BY USER."
  Possible Causes:
  You pressed a key to abort the program
  Solution:
  Rerun the program
  

• #0002 unable to access file Error Message: "A FATAL ERROR HAS OCCURRED DURING A FILE ACCESS."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.

• #0003 Defective Optisys Diskette Error Message: "AN UNAUTHORIZED OR CORRUPTED DISKETTE HAS BEEN DETECTED."
  Possible Causes:
  Bad disk(ette) or a copy of the diskette or files was used with is not a master or original
  Solution:
  You MUST use a valid ORIGINAL OptiDriver installation diskette.
  Please read your license agreement.
  

• #0004 Error Creating Optidrvr.cfg Error Message: "ERROR CREATING OPTIDRVR.CFG"
  Possible Causes:
  Invalid install path or location of master/original disk(ette). Make sure write protect on diskette is off. Solution:
  Insure the install path is valid and points to a writable disk(ette).
  

• #0005 Error Writing to Optidrvr.cfg Error Message: "ERROR WRITING OPTIDRVR.CFG"
  Possible Causes:
  Invalid install path or location of master/original disk(ette). Make sure write protect on diskette is off. Solution:
  Insure the install path is valid and points to a writable disk(ette).
  

• #0006 Invalid Command Tail Error Message: "INVALID COMMAND"
  Possible Causes:
  You have used an improper or invalid command. The only command option allowed is "/M" for forced-monochrome mode.
  Solution:
  Please re-enter your command and try again.
  

• #0007 Cannot Load Decompression Overlay Error Message: "ERROR LOADING DC.EXE"
  Possible Causes:
  Insufficient memory
  Solution:
  Insure that you have sufficient memory available and try again. Check your config.sys setting. Buffers, file, and what programs you have loaded. Free up or add sufficient memory.
  

• #0008 Invalid Definition File Error Message: "A CORRUPTED OR MISSING DEFINITION FILE HAS BEEN DETECTED."
  Possible Causes:
  You may have a corrupted OptiDriver installation diskette.
  Solution:
  Contact Optisys
  

• #0009 Expired Distribution Disk Error Message: "Possible Licensing Violation"
  Possible Causes:
  <ul<You have moved the hard-drive OptiDriver-2000 was installed on to a different computer.
  · You are attempting to install OptiDriver-2000 from a copy of the original diskette.
  · You have changed the system's motherboard, CPU, or BIOS.
  · Optisys master disks keep track of how many different CPUs, or what amounts to the same thing - BIOS, motherboard, etc. - the software has been installed on. If the Optisys disk is used for installation on more than three systems (fourth installation on a different CPU), it will say that a possible licensing violation has occurred, and immediately abort installation.
  Solution:
  · Use the original master disk and run the install program from it.
  · Use a system with an existing version of OptiDriver-2000. Your licensing agreement provides for installation on one system. You may re-install OptiDriver as many times as you wish on that system.
  · Under certain circumstances, Optisys may be able to refurbish the disk. Please call Optisys Technical Support for details.
  · If you are "testing" Optisys software on different PCs, it is recommended that you call Optisys to request an evaluation version of the program. Evaluation versions have unlimited installations, but will expire after thirty days, so that you may test our software on as many PCs as you like during the evaluation period.
  

• #0010 Invalid DOS Version Error Message: "AN INVALID DOS VERSION HAS BEEN DETECTED."
  Possible Causes:
  This program must be run on DOS version 3.3x or later.
  Solution:
  Check DOS and upgrade or reload to 3.3x or later.
  

• #0011 Expired Evaluation diskette Error Message: "INSTALLATION HAS BEEN ATTEMPTED FROM AN EXPIRED EVALUATION DISKETTE."
  Possible Causes:
  The time allotted for program evaluation has elapsed.
  Solution:
  Download a current evaluation software file from OPTISYS web site www.optisys.com/download.html or contact Optisys.
  

• #0012 Expired Golden Diskette Error Message: "YOU HAVE RUN OUT OF AVAILABLE INSTALLS ON THIS DISKETTE."
  Possible Causes:
  Optisys master disks keep track of how many different CPUs, or what amounts to the same thing - BIOS, motherboard, etc. - the software has been installed on. If the Optisys disk is used for installation on more than three systems (fourth installation on a different CPU), it will say that a possible licensing violation has occurred, and immediately abort installation.
  Solution:
  Call Optisys.
  

• #0013 General Installation Error Error Message: "NO AUTHORIZED AND VALID INSTALLATION HAS BEEN FOUND IN THE LOCAL DIRECTORY."
  Possible Causes:
  This program cannot be run from the current directory unless a valid
  installation has been made from an original OptiDriver diskette.
  Solution:
  Install from original OptiDriver diskette.
  

• #0014 Unable to Allocate Memory Error Message: "A FATAL ERROR HAS OCCURRED DURING MEMORY ALLOCATION."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.
  

• #0015 Unable to reserve program memory Error Message: "A FATAL ERROR HAS OCCURRED DURING PROGRAM MEMORY RESERVATION."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.
  

• #0016 Unable to initialize MMU Error Message: "A FATAL ERROR HAS OCCURRED DURING MEMORY-MANAGEMENT-UNIT INITIALIZATION."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.
  

• #0017 Unable to initialize MRF Error Message: "A FATAL ERROR HAS OCCURRED DURING MEMORY-RESIDENT-FILE INITIALIZATION."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.
  

• #0018 No ADP Layers Found Error Message: "NO .ADP FILES FOUND"
  Possible Causes:
  You may have a corrupted OptiDriver diskette.
  Solution:
  Contact Optisys.
  

• #0019 No Devices Found Error Message: "NO DEVICES FOUND"
  Possible Causes:
  Improper SCSI Cabling, bad cable or power not on device or device not terminated properly.
  Solution:
  Check the SCSI cabling and termination.
  If you are using an ASPI compatible host adapter, make sure you are
  loading the proper ASPI driver in the CONFIG.SYS file. For example, the
  Adaptec 1542 board would require the line DEVICE=ASPI4DOS.SYS in the
  CONFIG.SYS file. (This path assumes you have the file ASPI4DOS.SYS in
  the root directory). If you did not obtain ASPI-type driver files with
  your ASPI-type board, contact your host adapter dealer or manufacturer.
  If you are using an NCR adapter make sure you are loading DOSCAM.SYS
  in the CONFIG.SYS.
  Also, you may want to read the sections of your OptiDriver manual titled
  Hardware Installation, SCSI Cabling, and Supported SCSI Devices.
  

• #0020 Missing or errant Optisys.def file Error Message: "A CORRUPTED OR MISSING DEFINITION FILE HAS BEEN DETECTED."
  Possible Causes:
  You may have a corrupted OptiDriver diskette.
  Solution:
  Contact Optisys.
  

• #0021 Invalid Optidrvr Installation File Error Message: "AN UNAUTHORIZED OR CORRUPTED OPTIDRIVER INSTALLATION HAS BEEN DETECTED."
  Possible Causes:
  Bad OptiDriver diskette, or use of a non-master/original OptiDriver diskette.
  Solution:
  Re-installation from an original OptiDriver diskette is required.
  

• #0022 Error Loading ADP Layer Error Message: "ERROR LOADING ADAPTER DRIVER"
  Possible Causes:
  Insufficient memory or incorrect memory and buffers settings.
  Solution:
  Insure that you have sufficient memory available and try again.
  

• #0023 Unable to Open Window Error Message: "A FATAL ERROR HAS OCCURRED WHILE OPENING A WINDOW."
  Possible Causes:
  You may have experienced a system failure.
  Solution:
  Please reboot your system and try again.
  

• #0024 Write Protected Optisys Diskette Error Message: "A WRITE-PROTECTED OPTISYS DISKETTE HAS BEEN DETECTED."
  Possible Causes:
  Write Protect tab on diskette on, or diskette is not original/master or diskette is damaged.
  Solution:
  You MUST use an original OptiDriver diskette that has not
  been write-protected. Retry master or contact Optisys.
  

• #0025 No File systems found Error Message: "NO .FS FILES FOUND"
  Possible Causes:
  You may have a corrupted OptiDriver diskette.
  Solution:
  Diskette is not original/master or diskette is damaged. Use Master/Original Diskette or contact Optisys.