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SUPPORT |
Before you call for service, make sure you have . . . |
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Checked the support sections above first. | |||
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Priority service agreement serial number OR Incident number previously issued if this is a follow-up call on a registered incident. | |||
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Product serial number (located on original OptiDriver master diskette, or on the back of the server). | |||
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Connected device(s) brand, number of drives and total slots. | |||
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Network Operating System (NT 3.51/4.0/5.0, Novell 3.x/4.x/5.x, Win98, Win95, or other). | |||
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Client Operating Systems (Win98, Win95, Win 3.x, Dos, NT, OS/2). | |||
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Imaging/database application you are using if any(Filemagic, Liberty IMS, etc.) | |||
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Reseller contact name, company name, address, fax, phone and email if your are a client. | |||
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Client contact name, company name, address, fax, phone and email if you are a reseller. | |||
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Billing information (required if product is out of warranty or purchased over 90 days ago): | |||
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MASTER CARD | |||
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VISA | |||
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AMEX | |||
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PRE-AUTHORIZED PURCHASE ORDER | |||