SERVICE CONTRACTS
 

The OPTISYS award winning service team provides technical support aimed at solving the problem, not pointing the finger.  Live Exchange service agreements are sold through authorized OPTISYS distributors and resellers at the time of the OptiDriver, or GLOBALNET™ purchase. 

After sale or out-of-warranty service agreements for depot service, upgrades, and per incident are available through authorized OPTISYS resellers or direct from OPTISYS.  

Prepayment terms include credit card (Visa, MC, Amex), C.O.D., wire transfers, cashiers check or money order or use of pre-approved credit.
 
 

Under Warranty

 
  Standard Depot and Phone Service:  Warranty for OPTIDRIVER SOFTWARE and GLOBALNET™ servers.
GLOBALNET™ software and hardware depot warranty is 12 months from the date of purchase.
Thirty (30) days free installation phone support from the date of installation.
Standard queue phone support.
After thirty (30) days a current Live Exchange Service Agreement is required or credit card information for payment of $500.00 per incident on non-warranty issues prior to service.
Units are depot repaired or replaced within three to five (3-5) working days plus shipping time.   International orders do not include shipping, tariffs, and other duties.
   Live Exchange Service:  1 Year Agreement.

Purchased at the time of GLOBALNET™ purchase through reseller/distributor. 

After initial purchase, please contact reseller or OPTISYS for after sale warranty options.

Twelve (12) month term.
Four (4) hour priority response during working hours.   Hours 8:30-5:00 p.m. Arizona/MST, Monday through Friday except holidays. 

24-48 hour hardware refurbishment or exchange for cross shipment of replacement unit with authorization from OPTISYS technician for repairs. 

Times may vary depending on request time and shipping destinations. 

Refurbished or new unit is substantially similar to the original unit and is covered for the balance of your agreement.  

Requires customer shipment of old/non-working unit within 5 business days to avoid charges.

Phone support and software upgrade downloads are free for any software upgrades for the twelve (12) month period of this agreement.
   Per Incident Fee:  After 30 days non-warranty issues.
After thirty (30) days, non-warranty issues require credit card information for payment of $500.00 per incident.
 
 
 

Out Of Warranty

   Hardware Repairs, Diagnostics, Upgrades or Refurbishments:  Depot Service

Billed at time ($250.00 per hour, 1 hour minimum) and materials.  

Shipping, insurance, handling fees, tariff, duties and customs fees are the customer's responsibility.  

Hardware repair parts include standard manufacturer warranty.

   Phone Support

$500.00 per incident, pre-payment by credit card required prior to service. 

Does not include software upgrades or hardware depot service charges.

   Software Upgrades Service
Current service agreement is required.